This Refund & Cancellation Policy applies to hotel, hostel, resort, guesthouse, and Airbnb operators subscribing to the TravDigi Hotel Portal. The TravDigi Traveler App is completely free for all travelers worldwide forever and is not subject to any subscription, refund, or cancellation terms.
3 Months Completely Free.
Every hotel gets full access for 3 months — no credit card required — before any payment is needed.
Every hotel gets 3 months completely free. No credit card required. No payment taken during the free period. Cancel anytime before the free period ends with no charges and no obligations.
The 3-month free period gives your property full access to all TravDigi features — QR check-in, walk-in check-in, compliance PDF reports, role-based staff management, guest history, and basic PMS — before any payment is required.
- No credit card required to start your free trial
- Full access to all features during the 3-month period
- Cancel at any time during the trial — zero charges
- No automatic billing after trial ends — you choose when to subscribe
After the free period, TravDigi operates on an annual subscription model billed once per year. No per check-in charges. No hidden fees.
INDIA ANNUAL PRICING:
Airbnb / Homestay
1-2 rooms
₹2,500
per year
3 Mo Free
Small Hotel
Up to 10 rooms
₹3,500
per year
3 Mo Free
Medium Hotel
Up to 20 rooms
₹4,500
per year
3 Mo Free
Large Hotel
Up to 30 rooms
₹6,000
per year
3 Mo Free
Resort / Hotel
30+ rooms
₹10,000
per year
3 Mo Free
International pricing varies from $30 USD to $499 USD per year by region. Contact hello@travdigi.com for your region's pricing.
Annual subscriptions are non-refundable after activation. Please use the 3-month free trial to fully evaluate TravDigi before subscribing.
Our no-refund policy exists because:
- Every hotel receives 3 months free — sufficient time to fully evaluate before any payment
- Annual amounts are nominal — processing refunds costs more than the refund value in many cases
- Upon activation — your guest history and compliance records are immediately accessible and in use
- This is standard practice for annual SaaS subscriptions globally
Only Exception — Platform Unavailability: If TravDigi is completely unavailable for more than 7 consecutive days due to a technical failure on our part — a pro-rata credit will be applied to your next renewal. Credits cannot be exchanged for cash refunds.
You may cancel your hotel subscription at any time by contacting hello@travdigi.com or through your hotel portal settings.
- Upon cancellation — hotel portal access continues until the end of your current paid subscription year
- No further renewal charges applied after cancellation is confirmed
- No partial refund for unused portion of subscription year
- Guest history and compliance records remain accessible until subscription expiry
- Data retained for minimum legal period after expiry — then deactivated per our Privacy Policy
Data Export Before Cancellation: Contact hello@travdigi.com to request a CSV export of your check-in history before your subscription expires. Provided within 15 business days at no charge.
Annual subscriptions do not auto-renew. TravDigi never charges your payment method without your explicit action.
1
30 Days Before Expiry
Renewal reminder email sent with your current plan and renewal amount.
2
7 Days Before Expiry
Final reminder email sent. Renew or confirm cancellation at this stage.
3
Expiry Date
If not renewed — hotel portal access suspended. No charge is made.
4
30-Day Grace Period
Data retained 30 days post-expiry. Renew within this period to regain full access with no data loss.
5
After 30 Days
Account archived. Compliance records retained per legal obligation. Guest history deactivated.
The TravDigi Traveler App is free for all travelers worldwide — permanently. No subscription fees, per-check-in charges, or hidden costs for travelers at any time. This refund policy does not apply to the traveler app.
| Item | Detail |
|---|
| Email | hello@travdigi.com |
| Subject Line | Subscription Query — [Your Hotel Name] |
| Acknowledgement | Within 24 hours of receipt |
| Resolution | Within 15 days as required under IT Rules 2021 |
| Phone | +91-81530-91919 |
Grievance Officer: Bharath Keshava — CEO & Designated Privacy Officer — TravDigi OPC Private Limited — Ahmedabad, Gujarat, India. Escalate unresolved complaints to hello@travdigi.com marked GRIEVANCE.