Everything you need to know about TravDigi — for hotels and travelers. Can't find your answer? Reach us anytime at hello@travdigi.com.
The basics about TravDigi and how it works
TravDigi is the world's first verified digital hotel check-in platform. Travelers verify their identity once on our free app and check into any TravDigi-enabled hotel with a single QR scan in under 20 seconds — no paper forms, no photocopying, no queues. TravDigi is a DPIIT-recognized startup from Ahmedabad, India.
Travelers download the free app, verify their identity once with a government ID and a short video, and receive a dynamic QR code. At any TravDigi hotel, they show the QR, the hotel scans it, and check-in is complete in under 20 seconds. Hotels get a fully digital guest register and compliance reports on demand.
Yes. TravDigi is available on both Google Play Store and Apple App Store, for both travelers and hotels. The platform is also accessible via web at travdigi.com.
TravDigi supports travelers from all 196 countries and works with all passport types and national IDs. We are headquartered in India and actively expanding our hotel network globally, including the Maldives, Pacific Islands, and Middle East.
No. TravDigi works alongside your existing PMS and hotel software — it does not replace anything. It simply adds a verified digital guest register and faster check-in on top of what you already use.
Everything hotel owners and managers need to know
Hotels get the first 3 months completely free — no credit card required. After the free period, TravDigi is an affordable annual subscription based on your property size. Pricing details are available on request at hello@travdigi.com.
Setup takes under 10 minutes. Register your property, access your hotel portal, print your TravDigi QR for reception, and you're live. Any staff member can be trained to use it in about 20 minutes.
No problem. TravDigi includes walk-in guest registration — your staff can register any guest digitally from the hotel portal in under 2 minutes, even if the guest doesn't have the app.
Yes. TravDigi generates watermarked, timestamped compliance reports on demand with a single click. They are court-admissible and ready to submit to any authority — replacing hours of manual preparation.
Yes. The hotel app shows your complete check-in and check-out history with date-wise filters to quickly search guest records — all from within the app, no web login needed.
TravDigi works for all property types — hotels, hostels, resorts, guesthouses, homestays, Airbnbs, and motels. Any accommodation that accepts guests can use it.
No. TravDigi uses role-based access. Front desk staff see only masked guest details, while owners and managers see full records. This protects guest privacy and your data.
Everything travelers need to know
Yes — TravDigi is completely free for travelers, forever. No subscriptions, no hidden costs. You verify once and check into any TravDigi hotel with a QR scan.
Download the free app, upload a government-issued ID (passport, national ID, or driving license), and record a short verification video holding your ID. Our team reviews it, and once approved, your QR code is activated.
Verification is reviewed by our team and is typically completed within 24 to 48 hours. You only need to do this once — after that, you can check into any TravDigi hotel instantly.
Yes. Parents can add children under 18 under family profiles and check the whole family in together with one scan — perfect for family travel.
Verification can be rejected if the document or video is unclear. Simply resubmit with a clear, well-lit photo of a valid ID and a video that clearly shows your face and document. If you need help, contact hello@travdigi.com and our team will assist you.
Your QR code is designed to be available even with limited connectivity. Once loaded, it remains ready for check-in for the session. Hotel connectivity is required to complete the scan verification.
How we protect your data
All data is encrypted using AES-256 at rest and TLS 1.3 in transit. Identity documents are stored on secure regional servers based on your citizenship, and every data access event is logged and audited.
TravDigi uses a 7-region global data architecture. Your identity documents are stored on the regional server matching your citizenship — for example, Indian citizens' data in India, European citizens' data in Frankfurt — ensuring compliance with local data protection laws.
Yes. The QR code is dynamic and rotates every 60 seconds, and each token is single-use. It contains no personal information — only an encrypted, short-lived token. A screenshot of your QR becomes useless within 60 seconds.
Only TravDigi's authorized verification team can view your video, in view-only mode — it is never downloadable by anyone, including TravDigi staff. Hotels and authorities never have access to verification videos.
Yes. TravDigi is fully compliant with India's DPDP Act 2023 and is built on GDPR principles, with regional compliance applied based on traveler citizenship. You can read our full Privacy Policy at travdigi.com/privacy-policy.
No. TravDigi sends transactional service emails only — such as verification updates and check-in confirmations. We do not send any marketing or promotional emails.
Our team is here to help. Reach out anytime and we'll get back to you within 48 hours.