This Refund & Cancellation Policy applies to hotel, hostel, resort, guesthouse, and Airbnb operators subscribing to the TravDigi Hotel Portal. The TravDigi Traveler App is completely free for all travelers worldwide forever and is not subject to any subscription, refund, or cancellation terms.
30-Day Money-Back Guarantee.
Every hotel subscribes from day one — with a full refund available within the first 30 days if TravDigi isn't the right fit. No risk.
Every hotel subscribes from day one, backed by a 30-day money-back guarantee. If TravDigi is not the right fit for your property, request a full refund within 30 days of subscribing — no questions asked.
Your subscription gives your property full access to all TravDigi features — QR check-in, walk-in check-in, compliance PDF reports, role-based staff management, guest history, and basic PMS. If you are not satisfied within the first 30 days, we will refund your subscription in full.
- Subscribe from day one with full access to all features
- 30-day money-back guarantee — full refund if not satisfied
- Request your refund any time within the first 30 days
- Annual subscription based on your property size — no per-check-in charges
TravDigi operates on an annual subscription model billed once per year based on property size, starting from day one. No per check-in charges. No hidden fees. Every subscription is backed by our 30-day money-back guarantee.
Pricing is available by contacting hello@travdigi.com
30-Day Money-Back Guarantee. If TravDigi is not the right fit for your property, you may request a full refund within 30 days of subscription activation — no questions asked.
How our refund policy works:
- Request a full refund any time within the first 30 days of activation
- After the 30-day money-back period, annual subscriptions are non-refundable
- The 30 days give you time to fully evaluate all TravDigi features before committing
- This balances a risk-free trial for you with a sustainable model for us
Additional Protection — Platform Unavailability: If TravDigi is completely unavailable for more than 7 consecutive days due to a technical failure on our part, a pro-rata credit will be applied to your next renewal.
You may cancel your hotel subscription at any time by contacting hello@travdigi.com or through your hotel portal settings.
- Upon cancellation — hotel portal access continues until the end of your current paid subscription year
- No further renewal charges applied after cancellation is confirmed
- No partial refund for unused portion of subscription year
- Guest history and compliance records remain accessible until subscription expiry
- Data retained for minimum legal period after expiry — then deactivated per our Privacy Policy
Data Export Before Cancellation: Contact hello@travdigi.com to request a CSV export of your check-in history before your subscription expires. Provided within 15 business days at no charge.
Annual subscriptions do not auto-renew. TravDigi never charges your payment method without your explicit action.
1
30 Days Before Expiry
Renewal reminder email sent with your current plan and renewal amount.
2
7 Days Before Expiry
Final reminder email sent. Renew or confirm cancellation at this stage.
3
Expiry Date
If not renewed — hotel portal access suspended. No charge is made.
4
30-Day Grace Period
Data retained 30 days post-expiry. Renew within this period to regain full access with no data loss.
5
After 30 Days
Account archived. Compliance records retained per legal obligation. Guest history deactivated.
The TravDigi Traveler App is free for all travelers worldwide — permanently. No subscription fees, per-check-in charges, or hidden costs for travelers at any time. This refund policy does not apply to the traveler app.
| Item | Detail |
|---|
| Email | hello@travdigi.com |
| Subject Line | Subscription Query — [Your Hotel Name] |
| Acknowledgement | Within 24 hours of receipt |
| Resolution | Within 15 days as required under IT Rules 2021 |
| Phone | +91-81530-91919 |
Grievance Officer: Bharath Keshava — CEO & Designated Privacy Officer — TravDigi OPC Private Limited — Ahmedabad, Gujarat, India. Escalate unresolved complaints to hello@travdigi.com marked GRIEVANCE.